{"id":908,"date":"2024-07-05T11:04:19","date_gmt":"2024-07-05T11:04:19","guid":{"rendered":"https:\/\/wgl-dsites.net\/poity\/?page_id=908"},"modified":"2026-04-10T07:18:30","modified_gmt":"2026-04-10T07:18:30","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.tevau.co\/pt_br\/perguntas-frequentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"\t\t
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<\/svg><\/span>Popular questions<\/div>

We hope you find what you are looking for. Explore FAQ`s<\/span><\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What is Tevau?<\/span><\/i><\/h4>

Tevau is a modern financial platform that bridges traditional banking with digital assets. It allows users to hold, manage, and spend both fiat and crypto globally using an app-connected card.<\/p><\/div><\/div><\/div>

Who can use Tevau?<\/span><\/i><\/h4>

Anyone above the legal age in their country with valid KYC documents can sign up and use Tevau.<\/p><\/div><\/div><\/div>

What makes Tevau different from traditional banks?<\/span><\/i><\/h4>

Tevau offers instant global spending, real-time crypto-to-fiat conversion, and advanced technology with minimal fees \u2014 all from a single app.<\/p><\/div><\/div><\/div>

i have applied for a virtual card and want to upgrade to a physical card. Can i pay the difference?<\/span><\/i><\/h4>

Currently, virtual cards are not supported to be upgraded to physical cards, and you need to reapply for a physical card.<\/p><\/div><\/div><\/div>

Is Tevau a bank?<\/span><\/i><\/h4>

No, Tevau is a fintech platform. While it offers banking-like features, it operates using digital infrastructure with regulated custodians.<\/p><\/div><\/div><\/div>

What types of cards does Tevau offer?<\/span><\/i><\/h4>

Tevau offers both physical<\/strong> and virtual<\/strong> cards that can be used for in-store, online, and ATM transactions worldwide.<\/p><\/div><\/div><\/div>

How do I order a Tevau card?<\/span><\/i><\/h4>

Once you've verified your account via the app<\/a>, you can request your physical or virtual card directly from your dashboard.<\/p><\/div><\/div><\/div>

Where can I use my Tevau card?<\/span><\/i><\/h4>

Tevau cards can be used anywhere with Visa is accepted \u2014 online or offline. You can use in Amazon, eBay, Netflix, GooglePlay, Youtube, 7-Eleven, McDonalds, Booking.com,etc<\/p><\/div><\/div><\/div>

Can I withdraw cash from an ATM?<\/span><\/i><\/h4>

Yes! Tevau's physical card allows for ATM withdrawals in local currencies, depending on location and network availability. Foreigner Interest Charges is 1.2% only.<\/p><\/div><\/div><\/div>

What currencies does Tevau support?<\/span><\/i><\/h4>

Tevau supports USDT and BTCW currently and coming soon willl be a growing list of popular\u00a0 fiat cryptocurrencies<\/strong> like USD, EUR, HKD, GBP and more.<\/p><\/div><\/div><\/div>

Can I transfer USDT in and out of my Tevau wallet?<\/span><\/i><\/h4>

Yes. You can deposit and withdraw USDT using wallet addresses provided in the app. But once you top up to the virtual or physical card then you can only withdraw it from ATM or just spend it.\u00a0<\/p><\/div><\/div><\/div>

Which kind of payment Tevau Card not able to use for?<\/span><\/i><\/h4>

Currently Openai, Apple Pay is not available.\u00a0<\/p><\/div><\/div><\/div>

How many cards can be applied in one account?<\/span><\/i><\/h4>

Each account maximum can apply up to 2 Virtual Cards and 5 Physical Cards.<\/p><\/div><\/div><\/div>

Below 18 Age is eligible to use Tevau Card?<\/span><\/i><\/h4>

Below 18 age is not eligible to apply Tevau Card.<\/p><\/div><\/div><\/div>

How do i check my Visa Card virtual card full card number, CVV and valid period ?<\/span><\/i><\/h4>

On homepage, Click \"Management\" - \"Card Number & CVV\" and enter your secuiryt code to view<\/p><\/div><\/div><\/div>

Is there a limit to the number of application cards?<\/span><\/i><\/h4>

Each account can apply up to 5 physical cards and 1 virtual card<\/p><\/div><\/div><\/div>

How long is the card valid for?<\/span><\/i><\/h4>

Physical\/Virtual Card valid period is 5 years.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Does Tevau have an app?<\/span><\/i><\/h4>

Yes! The Tevau app is available for both iOS and Android<\/a>, giving users access to their wallet, transactions, cards, and settings.<\/p><\/div><\/div><\/div>

How do I fund my Tevau card?<\/span><\/i><\/h4>

You can fund your Tevau Card via USDT deposits or transfer from other users to the wallet and then top-up to the selected physical or virtual card.<\/p><\/div><\/div><\/div>

How fast are Tevau transactions?<\/span><\/i><\/h4>

Most transactions, including crypto-to-fiat conversions and card usage, are processed in real time. If the internet connection is good, our test from USDT to Wallet to Physical Card Top up is less than 5 minutes<\/p><\/div><\/div><\/div>

Are there any fees?<\/span><\/i><\/h4>

Tevau offers competitive, zero fee for transactions,\u00a0 only 1% on to pup card fees, and only 1.2% forex fee for foreign transaction. If ATM withdrawal, 1.9% charges will be incurred. That's all the fees, no hidden charge.\u00a0<\/p><\/div><\/div><\/div>

Can I send money to another Tevau user?<\/span><\/i><\/h4>

Yes! You can instantly send funds between Tevau users with no fees.<\/p><\/div><\/div><\/div>

Is Tevau safe?<\/span><\/i><\/h4>

Yes. Tevau uses industry-leading security, including cold\/hot wallet separation, custodial protection, security code, and data encryption.<\/p><\/div><\/div><\/div>

What happens if I lose my card?<\/span><\/i><\/h4>

You can freeze or disable your card directly from the app. A replacement can be ordered easily.<\/p><\/div><\/div><\/div>

Is my crypto insured on Tevau?<\/span><\/i><\/h4>

Crypto assets are stored with licensed custodians offering high-grade protection, though specific insurance coverage may vary by jurisdiction.<\/p><\/div><\/div><\/div>

Is there any Discount?<\/span><\/i><\/h4>

Yes. Tevau.co<\/a> do offer a 20% rebate for succes applied for physical card user, Please contact us<\/a> for more details.<\/p><\/div><\/div><\/div>

How do I contact support if I have an issue?<\/span><\/i><\/h4>

We are an affiliate site of Tevau Group. You can reach Tevau\u2019s support team via the in-app chat<\/a>, email<\/a>, or through the official website\u2019s support portal<\/a>. In addition, you can bring any concern to discuss in the telegram community group<\/a><\/p><\/div><\/div><\/div>

Is it possible to change the billing address and Apple Pay phone number of my virtual card?<\/span><\/i><\/h4>

The billing address cannot be changed. If you need to change the mobile phone number, you can change it in the settings.<\/p>

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If the card does not reach the shipping location within 14 days., What should i do?<\/span><\/i><\/h4>

Please check the tracking code with the logistic company , else there might be issue happen during the shipping process. Please contact customer support through apps.\u00a0<\/p><\/div><\/div><\/div>

If i am not using the cards, will the card automatically terminated?<\/span><\/i><\/h4>

For virtual card will be automatically closed if not used for 6 months. For physical card, will not\u00a0 be affected.\u00a0<\/p><\/div><\/div><\/div>

What if my Card is going to expire soon?<\/span><\/i><\/h4>

All the renewal details will be informed after expires<\/p><\/div><\/div><\/div>

If my account is frozen, what should i do?<\/span><\/i><\/h4>

Please contact customer support, and your account must be KYC by yourself.\u00a0<\/p><\/div><\/div><\/div>

The card application was successful, but why can't i top up?<\/span><\/i><\/h4>
  1. Deposit need to be made in the wallet<\/li>
  2. Click Wallet - Deposit - Get the deposit address - Goto your asset platform Withdraw USDT and paste the address. (Check deposit address and network before confirm transaction)<\/li>
  3. Once your deposit is successful, the amount will appear in your wallet. You can goto Home>Top up Card to top up your card using your wallet balance.<\/li><\/ol><\/div><\/div><\/div>

    Can the physical card\/virtual card close card be restored for use? Will the money for buying the card be refunded to me?<\/span><\/i><\/h4>

    After closing the card, it cannot be restored for use. Once it is confirmed that the closure is irreversible, please operate with caution!\u00a0<\/p>

    The Close card application fee will not be refunded, but the balance on the card will be returned to the wallet.\u00a0<\/p><\/div><\/div><\/div>

    What should I do if my card has been stolen\/leaked?<\/span><\/i><\/h4>

    It is recommended that to lock the card and close the card as soon as possible.\u00a0<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    KYC Process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \"\"<\/a><\/div>
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    Physical Card Application Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Virtual Card Application Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \"\"<\/a><\/div>
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    Card Activation Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \"\"<\/a><\/div>
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    <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    <\/svg><\/span>Choose your best one<\/div>

    Building a lively community: Explore our pricing plans<\/span><\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    <\/div>

    1<\/span>Visa card<\/h4><\/div>
    $<\/span>20<\/span><\/div><\/div>
    Virtual Supreme Card<\/div>