If you\u2019re using Tevau for the first time\u2014or even if you\u2019ve been using it for months\u2014some questions come up again and again. Over the past year, our support team has seen a clear pattern in what users need help with most: account control, KYC issues, country availability, refunds, card declines, and security concerns. This guide summarizes the most frequent support questions and gives you clear answers, so you can solve issues faster without waiting in the queue.<\/p>\n\n\n\n
At the moment, you can close or stop using the card, but the Tevau account itself usually cannot be fully closed through standard self-service. If you want to stop using Tevau, the practical solution is to stop funding the card and keep the account inactive. If you need special handling for account-related issues, it\u2019s best to contact the official app support channel.<\/p>\n\n\n\n
We strongly recommend not using Tevau card details as a withdrawal destination for trading platforms, brokers, or similar services. These withdrawals often go through extra checks and can take much longer than normal card transactions. In many cases, delays happen because the merchant or platform runs compliance verification before releasing funds. If you\u2019ve already initiated the withdrawal, you may need to wait for their review cycle, and if the delay becomes unusual, contact the trading platform first, then contact Tevau app support with the transaction details.<\/p>\n\n\n\n
KYC failure can happen for technical reasons or eligibility reasons. First, try the quick fixes: update your app, restart your phone, switch to a stable network, and ensure your camera permissions are enabled. Also check lighting and image clarity when scanning documents. If the issue continues after troubleshooting, there may be a qualification or verification mismatch, and you should contact official Tevau app support for review.<\/p>\n\n\n\n
If your country does not appear in the registration or card delivery dropdown, it usually means Tevau card service is not currently supported for that country. The availability list can change over time based on partner and compliance coverage. The best way to confirm is to check the country list during the card ordering step. If your country isn\u2019t listed there, physical delivery isn\u2019t available at the moment.<\/p>\n\n\n\n
In normal circumstances, your personal data is not shared casually. However, like most regulated financial services, Tevau and its partners may be required to cooperate with legal investigations in serious cases such as AML-related reviews. If privacy is a major concern for you, you should treat crypto cards like modern fintech services, meaning they operate within compliance frameworks.<\/p>\n\n\n\n
Card refunds are not always instant. Even after you cancel a payment, the refund process depends on merchant settlement and card network timelines. In many cases, refunds can take up to 30 days or more to complete, especially for hotels, deposits, subscriptions, or high-risk merchants. If your refund is still pending, monitor your transaction history and wait for the processing window. If it exceeds the expected timeframe, contact support with the transaction record.<\/p>\n\n\n\n
If you\u2019re unable to log in, first confirm your username and password are correct. If you forgot your password, use the one-time code sent to your email when available. If login still fails, it may be due to account security restrictions or suspicious activity flags. In that case, contact the official Tevau app support team or email support with your account details. The official support email you provided is service@tevau.io<\/a>.<\/p>\n\n\n\n The fastest way to confirm delivery eligibility is to check if your country appears in the card ordering dropdown. If your country isn\u2019t selectable during ordering, delivery is not available at the moment.<\/p>\n\n\n\n Be cautious. If the email domain is not an official Tevau domain, treat it as suspicious. Avoid clicking links or entering credentials. For safety, only trust official channels and domains you recognize as legitimate, and always verify announcements from official sources before taking action.<\/p>\n\n\n\n Currently, Tevau top-ups typically require crypto funding such as USDT. Direct bank transfer top-up is not available in this flow. If you don\u2019t have USDT, you would need to acquire it through a supported exchange or crypto service before transferring into Tevau.<\/p>\n\n\n\n Physical card pricing can vary by campaign, but based on your support reference, the physical card is around $100. Seasonal discounts may appear during promotions, so the best way is to follow Tevau-related campaign announcements<\/a> and your Tevau.co updates.<\/p>\n\n\n\n Yes, a decline fee may apply depending on the transaction and merchant attempt. To reduce decline risk, ensure your balance is sufficient, avoid high-risk merchants, and confirm your card settings and usage method are correct. Refer decline fee here<\/a><\/p>\n\n\n\n To join, start by signing up on \ud14c\ubc14\uc6b0.\ucf54<\/a> and then contact our WhatsApp support with your account email. Your team can guide the next steps based on your campaign structure.<\/p>\n\n\n\nCan the card be delivered to my country?<\/h3>\n\n\n\n
I received an email from xxx@tevau.info<\/a> \u2014 is it official?<\/h3>\n\n\n\n
I don\u2019t have USDT\u2014can I top up from my local bank account?<\/h3>\n\n\n\n
How much is the physical card? Is there a discount?<\/h3>\n\n\n\n
Is there a decline fee?<\/h3>\n\n\n\n
I want to join the affiliate program\u2014how do I proceed?<\/h3>\n\n\n\n
What\u2019s the difference between the Metal Card and Plastic Card?<\/h3>\n\n\n\n